Original sales receipt must accompany returns.
If the sales receipt cannot be found,
please include a note with your order number. Returns without the sales
receipt/order number will NOT be processed.
returns for exchange or refund 30 calendar days after delivery of the product.
Items presented for a refund must be in
unaltered and unused condition"
. Definition of new, unaltered and
unused condition is:
- Without showing signs of wear or damage in any way
- Within 30 calendar days of the delivery date
(after 30 days no returns are allowed)
- Must not be a special order or a custom order
- EZ UP Kits, Cable and Shock Cord only qualify for returns if they are in their original packaging.
item is received damaged or is incorrectly shipped by us please contact
Customer Support immediately. Items that are defective and shipped from us or
items that you did not order but received from us will qualify for store credit
or a cash refund.
are contingent upon inspection of item(s) once we receive it.
You MUST contact us within 30 days if you intend to return ANY item back
to our store. Please see above for items that are exempt from returns. Items
returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if
unit is not defective.
items do not qualify for returns.